When you order from Diflart, you’re ordering from the source. Most products are in stock and ready to deliver to your doorstep.
We will ship via Amazon priority unless there are out of stock, usually, it will arrive within 3 days. And for the fragile products such as marble tiles we will ship via FedEx which will takes approximately 7 days.
All marble tile shipped will take an estimated 7 business days. Every shipment is emailed tracking once it leaves our warehouse. Please use a good email address when you checkout. We will not give or sell your email address to anyone. We do not email special offers (we know how annoying it is to be spammed to death by companies). Email is our primary method of communication. If you use a gmail.com account or yahoo account please check the spam folder for emails from us. That way when we send tracking or any emails we can be sure you receive them.
All delivery dates will be based on the tracking number provided when the product is picked up and shipped out. FedEx packages can be tracked through the tracking number provided. Freight shipments will call one day before delivery to schedule the time for the shipment to arrive. All delivery dates and times are estimates. We highly recommend that you do not schedule your installer until you have received your product.
When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order:
Visually inspect the condition and entirety of the shipment, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered. You will need to examine the shipment and count each item to make sure everything ordered has been received.
DO NOT let the driver leave until you have verified the material received is in good condition and that all material has been accounted for. Any damaged or missing items must be noted on your delivery receipt. If not noted, it increases the amount of time required to seek resolution. And in such cases, you will be required to file directly with the carrier. See our Damages Policy for more information.