When you order from Diflart, you’re ordering from the source. Most products are in stock and ready to deliver immediately.

 

Shipping Methods

Diflart will ship via Amazon Priority unless they are out of stock, usually, it will arrive within 3 days. And for the fragile products such as marble tiles, we will ship via FedEx which will take approximately 7 days.

 

Lead Times

All marble tile shipped will take an estimated 7 business days. All shipments may be conveniently tracked once it leaves our warehouse using a valid email address. We will not give or sell your email address to anyone or any company and we do not email special offers. Email is our primary method of communication. If you use a gmail.com account or yahoo account please check the spam folder for emails from us. That way when we send tracking or any emails we can be sure you receive them.

 

Delivery Times

All delivery dates will be based on the tracking number provided when the product is picked up and shipped out. FedEx packages can be tracked through the tracking number provided. Freight shipments will call one day before delivery to schedule the time for the shipment to arrive. All delivery dates and times are estimates. We highly recommend that you do not schedule your installer until you have received your purchases.

 

Delivery

When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order:

• Visually inspect the condition and entirety of the shipment, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered. You will need to examine the shipment and count each item to make sure everything ordered has been received.

• DO NOT let the driver leave until you have verified the material received is in good condition and that all material has been accounted for. Any damaged or missing items must be noted on your delivery receipt. If not noted, it increases the amount of time required to seek resolution. And in such cases, you will be required to file directly with the carrier. See our Damages Policy for more information.

 

Truckload Orders

If you are planning on purchasing over 400 sq.ft of product in one order, please contact us via Email at support@diflart.com. We will get a quote specifically for your order.

 

Return Shipments
Once an order has been loaded and is in route to the shipping address, Diflart will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and returns shipping costs.

 

Sample Orders
Samples may take 3-5 business days to arrive.