Return Policy
Diflart Return Policy
Diflart understands the importance of choosing the right product for your project.
We accept return reasons including defective, no longer needed, change mind, not as described, etc. Diflart offer a 30-day return guarantee from the date of delivery.
1. All returns must be in their original packaging and in the condition in which they were received. Refunds will not be issued for items damaged in return transit or for returns that are never received.
2. If you want to return the item without any quality issues, buyers should be responsible for the cost of transportation and the damage during return process.
Diflart will also charge a 20% restocking fee for your return order.
3. If your return requests regarding a result of our error like defective / incorrect item, etc, Diflart could send an free replacement to you.
4. The following items are final sale and can not be returned: samples, clearance items and custom orders . Shipping charges are also non-refundable.
5. Once we receive your return, your refund will be processed within 7 business days.
If you would like to return a product, please follow the next guidelines:
Step 1: Contact Diflart customer service team together with your order information and return reason by emailing at support@diflart.com before returning a product, we will reply to you with return tips within 24 hours.
Step 2: After receiving confirmation from the team, please be noted the following requirements:
A.Prepare the package with the original receipt and include the order number.
B.The product should be in its original packaging and should not have any damages (except defective products).
C.Please inform the customer service team of the return tracking number so they can initiate the refund process after we receive and check the package.
IMPORTANT - PLEASE READ CAREFULLY
Once a product has been installed, it cannot be returned. Diflart is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of the product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.
For more information: Contact Customer Care by Email: support@diflart.com
Cancellations
Orders canceled prior to shipping can be canceled without penalty. If you decide to cancel an order, please contact our customer care specialists immediately by support@diflart.com.
Once an order has been loaded and is in route to the shipping address, Diflart will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. Any items returned, including canceled orders and refused shipments, are subject to a 20% restocking fee.
