Return Policy
Diflart Return Policy
Diflart understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to our warehouse (California) within 365 days of purchase with a valid sales receipt, and we will refund your purchase.
1. All returned merchandise must be undamaged and in resalable condition.
2. Your refund will be processed by the same method of payment from your original purchase.
3. Buyers should be responsible for the cost of transportation and the damage during return process.
4. Diflart will charge a 20 percent restocking fee for every return order.
IMPORTANT - PLEASE READ CAREFULLY
Once a product has been installed, it cannot be returned. Diflart is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of the product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.
For more information: Contact Customer Care by Email: support@diflart.com
Cancellations
Orders canceled prior to shipping can be canceled without penalty. If you decide to cancel an order, please contact our customer care specialists immediately by support@diflart.com.
Once an order has been loaded and is in route to the shipping address, Diflart will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. Any items returned, including canceled orders and refused shipments, are subject to a 20 percent restocking fee.
