Diflart Return Policy
Diflart understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to our warehouse (California) within 365 days of purchase with a valid sales receipt, and we will refund your purchase.
1. All returned merchandise must be undamaged and in resalable condition.
2. Your refund will be processed by the same method of payment from your original purchase.
IMPORTANT - PLEASE READ CAREFULLY
Once a product has been installed, it cannot be returned. Diflart is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of the product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.
For more information: Contact Customer Care by Email: support@diflart.com
Cancellations
Orders canceled prior to shipping can be canceled without penalty. If you decide to cancel an order, please contact our customer care specialists immediately by support@diflart.com.
Once an order has been loaded and is in route to the shipping address, Diflart will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and returns shipping costs. Any items returned, including canceled orders and refused shipments, are subject to a 20 percent restocking fee.
Refused Orders
DO NOT REFUSE ANY SHIPMENT. If your shipment arrives damaged, contact our customer care center immediately for assistance with getting replacements sent to you. (Please see Damages Policy).
If you refuse to accept an order, Diflart will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and returns shipping costs. Any items returned without a return authorization, including canceled orders and refused shipments, are subject to a 20 percent restocking fee.
Diflart Express Return Policy
IMPORTANT INFORMATION - PLEASE READ CAREFULLY
Once tendered, all Diflart Express Order sales are final and non-returnable. Damaged or defective merchandise can be exchanged for identical product within 30 days of purchase. The order can be canceled on the same day of purchase only.
