ORDERING
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
Key in the coupon code at the field “Coupon code” and click “apply coupon” in your Shopping Cart page before proceeding to check out.
After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
SHIPPING & DELIVERY
All orders will be processed within 2 working days, excluding weekends and public holidays.
The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of placing your order.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner.
There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
We apologize for sending you an incomplete order. Please contact our Customer Care Team at support@diflart.com and we will get back to you as soon as we can.
We apologize if you had received a defective item from us. Please contact our Customer Care Team at support@diflart.com with a snapshot of the product and we will get back to you as soon as we can.
We apologize for sending you the wrong item. Please contact our Customer Care Team at support@diflart.com and we will get back to you as soon as we can.
We do not provide exchanges for size or color. We do however, accept returns for products purchased from us.
Kindly drop an email to our Customer Care Team at support@diflart.com if you have not received your parcel after 10 working days and we will assist you accordingly.
